TERMS AND CONDITIONS OF SALE

We first wish to assure you that the care of our customer is our first interest. Any of our activities are carried out in the interest of our customer and the main objective is to obtain the highest possible degree of satisfaction. The Lipsmilano.com website, with the express inclusion of any existing third-level domains, it is subject to and regulated by Italian law. Lipsmilano.com is an official reseller of all products and brands that are offered for sale on this site, it sells only high quality and Italian products. – DEFINITIONS To allow a complete understanding and acceptance of the following terms and conditions, the following terms in the singular and plural will have the meaning indicated below. Owner: legal manager of Lips Milano Srl Site: lipsmilano.com Products: the products provided to the user by the owner User: any person who accesses and uses the application Consumer User: the natural person of legal age who purchases Conditions or conditions of use: this contract which governs the relationship between the owner and users and the sale or supply of the products offered by the owner through the site. The following document contains the general terms and conditions on the basis of which users are offered the use of the site that offers clothing, accessories and footwear. Access and use of the site are activities governed by the following conditions of use, as well as the purchase of any product and / or service, are activities that require reading, knowledge and acceptance of these conditions, and in particular of the following pages published on this site: secure payments, shipping, returns and privacy. Use of the site implies acceptance by the user of the conditions. In particular, the customer, by sending an order through this site, you expressly and without reservation, pursuant to Article 13 of Legislative Decree no. 196/2003, to the processing of their personal data, for administrative and commercial use, and accepts the conditions listed on the appropriate page called “Privacy policy”. Therefore anyone who accesses and / or uses services on the site expressly agrees with the owner that the site and the following conditions are governed by Italian law. The territorial jurisdiction will be that provided for by the Consumer Code, that is the place of residence or domicile of the consumer, if located in the Italian territory. The owner takes every useful precaution in order to ensure its customers that the content of the site is accurate and does not contain incorrect or outdated information, compared to the date of their publication, however it does not assume any responsibility towards users for the correctness , completeness and updating of any content published on the site. Furthermore, the owner cannot guarantee its users that the site operates continuously, without interruptions and in the absence of errors or malfunctions, furthermore it declines all responsibility for any problems, damage or risks that the user may encounter in the use of the site related to the use of the internet, outside of its control. The owner will not be liable for damages, losses and costs incurred by the user following the non-execution of the contract for reasons not attributable to him, having the user the right only to the eventual full refund of the price paid. The holder assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards and other means of payment, as it does not in any way come into contact with the payment data used (credit card number, name of the holder, password, etc. ) The owner will not be responsible for incorrect or unsuitable use of the site by users or third parties or the issue of the product to an incorrect address or recipient, the user himself being solely responsible for the correct insertion. In no case can the owner be held responsible for a sum greater than double the cost paid by the user. If the owner deems it necessary or even simply appropriate, at any time at his sole discretion, he may rectify, update, in whole or in part, these conditions, without giving any notice. The user is obliged to abide by the terms set out in these conditions, and is required to periodically check this page to check for any changes in the conditions, which will immediately become binding for the user, as soon as they are published on the site. The owner reserves the right to modify, at any time, the price of the products and any price changes will in no case affect the contracts already concluded before the modification. To make a purchase on the site, it is not necessary to place a minimum purchase order. The user undertakes to verify the correctness of the data contained in the order confirmation and to immediately notify the owner of any errors and will keep a copy of his order, its confirmation and conditions. The user undertakes to pay the price of the product within the times and methods indicated on the site and to communicate all necessary data that may be requested. Upon receipt of the product, the User is required to verify compliance with the order placed as well as the integrity of the packaging. In the event that there is obvious damage to the packaging and / or the product, the user can refuse delivery of the product and can return it at no cost to him directly to the sender courier. Once the delivery document is signed, the user will not be able to make any objection about the external characteristics of their deliveries. The owner will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-execution of the contract due to force majeure. The products will be delivered to the address indicated by the user, in the manner and within the deadline indicated on the site. The delivery terms indicate the period of time usually necessary to deliver the product from the moment of taking charge of the courier. In the event that it is not possible to supply the requested products, your order will not be accepted with relative notice. Instructions on the right of withdrawal, pursuant to Legislative Decree no. 21/2014, art. 49, paragraph 4. The receipt by lipsmilano.com of the order, sent by the customer by electronic transmission, constitutes the Customer’s contractual proposal. The acceptance of the contract proposal takes place with the transmission by lipsmilano.com of the email confirming the shipment of the order. If, within 15 working days, Lipsmilano does not receive acceptance. com the contractual proposal must be considered rejected. The user has the right to withdraw from the contract, without specifying the reasons, within 14 days. The withdrawal period expires after 14 days of the day on which the user or a third party designated by the user, other than the carrier, acquires physical possession of the goods. To exercise the right of withdrawal, the user is required to inform lipsmilano.com of his decision to withdraw from this contract through a explicit declaration (letter sent by post, certified e-mail or certified e-mail). In order to simplify the communication of withdrawal and speed up repayment times, we invite you to exercise the right of withdrawal through the “my orders” section, present at the time of login to your account or by writing to us via email at info@lipsmilano.com, using the optional form that you will find on the “return policies” page “. In this case, it will not be necessary to send a letter by post or e-mail. To meet the withdrawal deadline, it is sufficient for the user to send the communication relating to the exercise of the right of withdrawal before the expiry of the period. If the user decides to withdraw from this contract, will bear only the direct cost of returning the product and will be reimbursed for all payments that you have made in our favor for that particular product, without undue delay and in any case no later than 14 days of the day lipsmilano.com is informed of your decision to withdraw from this contract. Refunds will be made in the event of a correctly exercised withdrawal and in the event that all items contained in the order are returned. This refund will be made using the same means of payment by the user used for the initial transition. The refund may be suspended until receipt of the goods or until the user demonstrates that he has returned the goods, whichever is earlier. In addition, the user must ship the goods or deliver them to us, and specifically to: B FASHION s.r.l. Viale G. Nogaris 20 – Fraz. Pollenzo Bra (CN) 12042 Italy with the exact same methods mentioned above, any other place other than the one mentioned above will not be taken over and returned to the sender (this will result in having to start the entire withdrawal procedure all over again but always within the aforementioned 14 days). The owner will not accept the return in the event that the product is damaged or used in this case the owner will return the purchased product to the sender, charging the shipping costs to the sender. The user is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. If you wish to withdraw from the contract, We invite you to consult our Returns and Refunds page and follow the simple instructions where you will find an optional form to be sent directly to our email to exercise the right of withdrawal quickly and easily. For more information, contact the owner at the email address customerservice@lipsmilano.com.

RETURN POLICIES

You can return one or more items, without having ever used them, within 14 days from the delivery date (including holidays) and receive a refund equal to the price of the returned products. After this deadline, the return procedure will no longer be available. We cannot accept the return of items that are not in the same condition in which they were sent and received. There are no exchanges of items. In case of defective or damaged item, please contact us by email info@lipsmilano.com. We will handle the request. BEFORE YOU MAKE THE RETURN Check that you have the following requirements before shipping the goods and follow these simple instructions to make sure that the return is accepted and you can receive a refund as soon as possible:

• check that each item to be returned is in the same condition in which it was originally shipped and that it is carefully and neatly packed;
• check that you are still in possession of the receipt located inside the check that all the original labels are perfectly intact and that they have not been removed from the garment, otherwise we cannot guarantee the refund of the product because the products would no longer be salable;
• each item returned can only be worn for proof of its quality. It must not have been worn for other purposes or washed, ironed, and / or treated in any way; in the case of underwear, the “panty saver” label must not be removed.
• the footwear must not have been used and must be returned in their box. The original box is considered an integral part of the product and for this reason it must not be damaged and cannot be used as a single external packaging;

IMPORTANT: if the conditions listed above are not respected we will not be able to accept the return. And refund you the amount paid but if you request it, the items will be sent back to you at your expense. HOW TO MAKE THE RETURN – log in to your private area and click on “My orders”; – select the order that contains the items to be returned and click on “I want to return one or more items”; – select only the items you want to return and choose how you want to receive the refund; You can also receive the refund in the form of a voucher to be spent within 6 months following the date of issue. RETURNS IS FREE IN ITALY Just confirm (or change) the address that will be shown to you and book the collection. The courier will carry out the collection within 2 working days, bringing the waybill with him (you will not have to print anything!) THE RETURN IS PAID BY THE CUSTOMER OUTSIDE ITALY To return your order you have the possibility to choose whether to use the Easy Return service or the return paid by the customer EASY RETURN The Easy Return service includes home collection organized by lipsmilano.com. Our courier will carry out the collection within 2 days, bringing the waybill with him (you will not have to print anything!). The cost of the service depends on your country and has a variable cost (the exact amount will be visible before confirming the return); RETURNED BY THE CUSTOMER The Return by the customer allows you to choose the express courier you prefer. The costs are at your expense and will depend on the service you have chosen. On the Return page, choose the option “I will use an express courier of my choice at my expense” and proceed with the return. Once the return procedure is completed, send the package containing the return to B FASHION s.r.l. Viale G. Nogaris 20 – Fraz. Pollenzo Bra (CN) 12042 Italy If to return your order you decide to use the return by the customer, the package containing the return is your responsibility until it is delivered to our warehouses. This means that we are not responsible for any loss, damage due to bad packaging or delay in delivery of the return. REIMBURSEMENT As soon as we receive the return, we will check that all the conditions listed above have been met: if the procedure has been carried out correctly we will refund, which will take place through the same payment method used at the time of purchase, excluding initial shipping costs. The reimbursement usually takes place after a few days. Processing times may vary depending on the payment method and bank. If the order was paid on delivery, the refund will be made by bank transfer. As an alternative to a refund, you can choose to receive a Store Credit – equal to the amount of the returned item – to be used on the entire catalog within the following 6 months. We remind you that in case of partial return of an order to which a value discount code has been applied (eg. discount of 20 €), if the residual value of the order, following the return, is lower than the minimum cost required, the discount applied will be deducted from the refund. You can follow the status of your return by logging into your profile and clicking on the “My Returns” link. – OPTIONAL FORM TO EXERCISE THE RIGHT OF WITHDRAWAL The form below must be completed in all its parts and sent to our email address info@lipsmilano.com or through the “my orders” section before the expiry of the right of withdrawal. Hereby, I communicate the withdrawal from the sales or supply contract relating to the following product                                    in color                      of size                      Order number:                      Ordered on:                      Name and Surname:                      Address:                      Email associated with the account from which the order was placed:                      Date:                     

SHIPMENTS

SHIPPING FEES Standard shipping (3-5 working days) is free in Italy, Germany, France, Switzerland, Austria, the Netherlands for orders over € 300.00. As regards other countries, the costs of shipping and any customs clearance will be borne by the customer. The transport service with TNT is Express for Italy with the exception of Calabria, Sicily and Sardinia, regions in which it is Standard. Standard shipping (delivery in 3-5 working days) costs € 9. Express shipping (delivery in 2-3 working days) costs 13 €. All shipments are insured against damage or loss. The service is free for all customers and for any destination. Shipments are traceable. The tracking code is sent at the time of shipment, through which you can follow the progress of the shipment, 24H on 24H, on the courier’s website. We have selected two express couriers that we use depending on the destination of the order, to ensure the best service. In some cases the two couriers could entrust the delivery to other couriers, depending on the destination address. You can always rely on lipsmilano.com for any doubts. Shipping costs vary according to the country of destination and are free above the thresholds indicated here FREQUENTLY ASKED QUESTIONS ABOUT SHIPMENTS – ORDER INSURANCE All shipments are insured against damage or loss. The insurance is free and will be valid until the time of delivery of the goods to the address indicated by the buyer. Therefore, to guarantee the service, it is your responsibility to actually collect the order. We suggest you organize yourself in time and possibly get in touch with our Customer Care if you are not in a position to collect the order. – POSSIBLE DELAYS In rare cases, it is possible that the shipment of the order will suffer some delays due to the handling of the payment. For example, in the event that the payment authorization by the respective credit cards (or PayPal) is delayed. Or if the credit of the bank transfer that has been made is delayed with respect to two working days. Orders are delivered to the courier for shipping in chronological order, according to the timing of receipt of payment. Orders with express shipping are always processed with priority over orders with standard delivery. Orders received from Monday to Friday are processed within 72 hours from the time the order is placed. Saturday, on Sundays and other public holidays the couriers do not ship. In addition, in the following periods of the year, due to large traffic of orders, order management times may be delayed up to 6/7 days. In these cases we will guarantee our assistance for any doubt or need:

• 1 and 6 January
• Easter and Easter Monday
• 25 April
• May 1
• June 2
• August 15th
• November 1
• 8, 25 and 26 December
• Black Friday, flash offers ..

PACKAGE TAMPERING If the package is tampered with, we recommend that you accept the package “with reserve” (it is your right) or refuse it. In the event that one of these conditions occurs, contact us as soon as possible: we will need useful information to report the incident to the courier of reference. DELIVERY FAILURE In the event that the order is not delivered because the address or telephone number is incorrect or absent, the package could be returned to lipsmilano.com at your expense, including any costs that lipsmilano.com has to incur for the return of the goods. These expenses will be deducted in case of reimbursement. If you have any questions about it, please contact our Customer Care.

SECURE PAYMENTS

To make your shopping experience easier and safer, lipsmilano.com offers you numerous payment methods, the most reliable and used for online shopping. -PAYMENT METHODS Choose the one that suits you best. They are all simple and safe. For all electronic payments, the amount will be charged only when the items are ready to be shipped. Credit card PayPal Transfer Bank transfer: you will receive by email the IBAN to use to make the transfer, as soon as you have completed your order; the products will be reserved for you as soon as we receive the credit transfer. If you choose the credit card method, we offer the One Click payment service, which allows you to make every purchase, following the first, with just one click. In this way you will not have to re-enter your credit card details on lipsmilano.com for each of your purchases. – SECURE PAYMENTS AND DATA PROTECTION By purchasing on lipsmilano.com the information (credit card number, expiration date, security code and other personal data) will be managed directly by the bank in charge of the payment transaction using an encrypted protocol, to ensure maximum security. lipsmilano.com or other parties will never have access to it. Each payment made by credit card is verified through a security system to guarantee the cardholder, the bank may deny authorization to proceed, requiring us to reverse the transaction and cancel the order. In some cases, if the conditions allow it, the system may send a link to make the payment through an alternative method. For all these cases you will receive always communication via email and we are always at your disposal for any clarification or support.